Terms & Conditions

By using or purchasing this website, you are agreeing to the terms and condition stated here and in the other statements on this website.



Generally we can only sell one or two units of a product that is classified as a medicine in NZ as you should see the doctor for further advice should your symptoms persist.

We retain the right to refuse the sale of any products online should we deem that it is the appropriate action e.g. we feel the item is being misused/abused or there is risk to patient safety. We do not accept liability should we decline the sale. We do not sell products of potential abuse over the internet e.g. those containing codeine or sedating antihistamines etc.

If you would like to buy a product that we are not advertising on our website, please email us which product you are after and we will try our best to source it for you.


Product Descriptions and Photos:

Product descriptions and packaging are constantly being updated by manufacturers/suppliers. In case of a discrepancy or difference between a photo and a description, it is the latter (description) that takes precedence as it is readily updated. 


Discrepancies in delivered orders:

We need to be notified within 3 days of receiving the order of any discrepancies between what is delivered on the invoice and the parcel. We need to receive photographic evidence as well of the invoice and the parcel within that timeframe otherwise we are unable to help you unfortunately. 



Our pricing is in the New Zealand Dollar (NZD) currency and includes GST (NZ Sales Tax)

You can buy the same products at the same price in-store. Feel free to come in and meet us, however we recommend you give us a call at least a day prior to check if the product(s) you are after is/are in stock in our front shop.


Pharmacist Only (Restricted) medicines:

If you purchase an item that is classified in New Zealand as a “Pharmacist Only” or “Restricted” medicines, there may be a delay in processing your order. You must provide your full contact details including your full name, physical address (wherever you are), and your email address so we can ask a few questions to assess if this medicine is right for you.

Should we deem that this medicine is not appropriate for you or if we do not receive a reply, we have the right to refuse the sale and we will process a refund through DPS Payment Express.


Product Descriptions and Photos:

We always strive to have the most up-to-date pictures/photos of products on our website. Please be aware the suppliers regularly upgrade & change the packaging and shape of their products and what we supply you may therefore may slightly differ from the description and photo at the time of purchase. Generally the Product Descriptions are the mainstay and that what should be relied on rather than the photos. Some products e.g. Baby dummies/comforters, may come in different assorted colours and we cannot guarantee you will get the same coloured ones as in the photo(s). Please contact Customer Service before purchasing if you are requesting certain colours or have queries regarding the above.


Contact Lenses:

We do not stock all colour lenses and prescription lenses and they may have to be ordered specifically for you and then we will deliver it to you. Therefore please expect a few days delay to the normal delivery timeframe.

You can order from us your contact lenses, provided the prescription strength ordered is what your Optometrist/Ophthalmologist prescribed specifically for you, with which you will regularly have reviews and eye examinations. Always follow your health professionals’ and lens manufacturer’s recommendations on the use of your lenses.



Please always read the labels and use strictly as directed. It is ultimately your decision to use any product and therefore remains your responsibility and we are not liable for any direct/indirect/consequential injury, damage, loss or expense resulting from the use of any products or advice given from NZ Online Chemist. Therefore, by using this website, you agree to the Terms & Conditions of this website, therefore we are not liable for any legal claims by you or the end-user whatsoever.

We are not responsible for the actions, statements or activities of any other website or service, even if this service is referenced on this website. We do not warrant that any information available on the website or that is given from staff is accurate, current or complete and therefore not liable in any way for any damages arising from the use of this site, its information or its products. This limitation of liability applies to damages of any kind, including direct, indirect and incidental, injury, loss of income, profit, data, property and claims by third parties. We make no warranty that the site will meet your requirements. Using this website does not substitute the personal medical care provided by your local health professional.

Use of this online website by you, deems you have accepted our terms and conditions. As a registered New Zealand pharmacy, we are governed by New Zealand law against which our policies and standards are set. Therefore you, the user, agree that any legal proceedings/actions against NZ Online Chemist will be settled via the New Zealand Judicial system. For any concerns, do contact us prior to resolve any issues or disputes.


Copyright/Intellectual Property:

All information and contents including logos, pictures, texts, icons, design & format ideas, and any other intellectual property & material related to this company and its website are protected by the New Zealand and International copyright/trademark/intellectual property laws, as they are exclusive property of NZ Online Chemist. Other product and company names mentioned may be the trademarks of their respective owners. Any rights not expressly granted herein are reserved. This website is for the sole purpose of purchasing by the consumer and not to be used for any commercial purpose and may not be duplicated, copied, sold or modified in any way without the consent of NZ Online Chemist.



We do not send out spam to customers and neither do we wish to receive it either. We have a zero tolerance to spam. In the unlikely event that you had received a message from us that you consider as spam, please contact us immediately and will be investigated.


Privacy Statement:

By using our website, you are authorising us to collect your personal information. We guarantee that all information received about our customers/patients through the website is not disclosed to any other party without your consent and is purely used for processing and delivery your order. This excludes information that is required by law to be provided. If you sign up to our newsletter, you are authorising us to send you promotional information. if you wish to unsubscribe, please notify us immediately. If you have any concerns regarding your privacy, please contact us.

Payments are done via Windcave which is a very safe method of payment as neither party have access to the other party’s bank/credit card details.


Modifications of Terms Of Use & Service:

We reserve the right to modify these terms of use at any time without notice and accept no liability or responsibility as a result of these changes.

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